Core AVG products such as AVG AntiVirus and AVG PC TuneUp needs to be activated with a license number. There are few common mistakes which may lead to unsuccessful results. Therefore I’d like to share few tips on how to activate your AVG smoothly and without any complications.
- Make sure you have the latest and complete license number. You can find it in your mailbox or inside the box with installation disc. Go to http://www.avg.com/lost if you can’t find it or not sure.
- Copy&Paste license from your mailbox or transcribe it carefully from the box.
- Make sure there are no spaces or other characters before or after the license number.
- Click Activate to start enjoying your AVG.
More detailed instructions can be found in following articles:
Disk Doctor scanning and repairing drive fails to complete
Some of you informed us that the “Scanning and repairing drive” got stuck at 27% or 29% after using the AVG PC TuneUp Disk Doctor feature. Our specialists investigated this issue and it’s unfortunately caused by the operating itself.
We’ve prepared a workaround to boot your computer and disable the scanning. Please restart your computer, skip the scanning (hit spacebar repeatedly during booting) and edit registry keys to stop executing scan during the boot.
In case that previously mentioned procedure does not work we recommend usage of the Windows System Restore and reverting to the last restore point.
Installation or upgrade fails
In some cases installation of new AVG products may fail. Please click Go online to learn about this issue in the AVG installation error dialogue which will show specific instructions, if available. If instructions are not available yet, please go to the article What to do when AVG installation is failing. We also recommend running the Custom Installation and deselecting all available components to install core AVG components if the installation is still failing. Additional components can be added later if the installation is successful.
False positive alarms
We noticed a couple of false positive alarms reported on forums in the past week. Any AntiVirus software may detect a legitimate application as malicious when a part of its code is similar to a code in newly created malware. AVG implements advanced anti-false mechanisms to minimize risk of false alarms to prevent this. We have prepared the AVG detects infection on file that I suppose to be clean article for such rare coincidence when AVG detects a clean file.
Strange rootkit detected?
Recently, a few AVG users reported unknown rootkit infection detected. Although rootkit techniques could be used by legitimate applications for various purposes (e.g. copy protection), we recommend thoroughly checking your system with AVG for safety. More information about rootkits and how to remove them, visit the following FAQ articles:
What is a rootkit?
How to deal with rootkits?
If you have any questions about any of these issues or need help resolving them, please contact AVG customer care experts.
September 24, 2013