Keep your drivers up-to-date
Some users have asked us about the AVG DriverUpdate pop-up.
This promotion installs SlimWare’s DriverUpdate program. DriverUpdate monitors your computer’s latest drivers as they become available to make sure you are getting the most out of your devices. You can find more details and support contacts in the AVG DriverUpdate Support article and here.
Strange rootkit detected?
Recently, a few AVG users reported detections of unknown rootkit infections. Although rootkit techniques can be used by legitimate applications for various purposes (e.g. copy protection), we recommend thorough checking the system if unsure whether your machine is infected. More information about rootkits and how to remove them can be found in the following FAQ articles:
What is a rootkit?
How to deal with rootkits?
AVG needs to be updated
Some users may receive a pop-up stating that their AVG needs to be updated.
This pop-up is legitimate and related to the latest AVG 2013 Service Pack 1 update. It may be also displayed to those who are still using a previous version of AVG. It is recommended to install this update. However, if you’ve cancelled this offer already or it was not displayed on your computer and you still want to update to the latest AVG 2013, just download latest installation file and run Repair installation to get it installed.
AVG Firewall is missing
AVG 2013 users are often confused as to why the Firewall feature shows the ACTIVATE NOW status.
We would like to let you know that this is not an error message but information that another layer of protection is available. It is displayed only in the AVG AntiVirus and AVG Free editions as Firewall is part of AVG Internet Security and AVG Premium Security. If you would like to maximize your computer protection and activate the Firewall in your AVG just click on the Firewall button and follow the displayed instructions.
False positive alarms
A couple of false positive alarms were reported on forums in the past week. Any antivirus software can flag a legitimate application as malicious when a part of its code is similar to a code in newly created malware. AVG implements advanced anti-false mechanisms to minimize risk of false alarms to prevent this. We have prepared the AVG detects infection on file that I suppose to be clean article for such rare coincidence when AVG detects a clean file.
If you have any questions about any of these issues or need help resolving them, please contact AVG customer care experts.
September 3, 2013