Many users are asking us how to proceed when they have a suspicion that their computer became infected. We have summarized general procedure in the My computer is infected. What do I do now? article. In case your AVG is not installed yet we recommend going through the How to install AVG on an infected computer article.
AVG Firewall is missing
AVG 2013 users are often confused why Firewall shows the ACTIVATE NOW status.
We would like to let you know that this is not an error message but information that another layer of protection is available. It is displayed only in the AVG AntiVirus and AVG Free editions because Firewall is part of AVG Internet Security and AVG Premium Security. If you would like to maximize your computer protection and activate Firewall in your AVG just click on the Firewall button and follow displayed instructions.
AVG Trial expired
During the expiration of AVG Trial version, you will receive the “Don’t lose your AVG protection!” message (the wording may vary).
There are two options how to resume AVG protection once the trial expires.
1) You can purchase a license for the advanced protection you were enjoying.
2) You can remove the Trial version and install AVG Free for continued basic protection.
AVG Toolbar and Secure Search configuration
If you want to completely remove the AVG Secure Search and/or AVG Toolbar and associated browser changes, please follow the How to remove AVG Toolbar, homepage and Secure Search from your browser article where you can find detailed instructions.
Installation/upgrade to AVG 2013 is failing
In some cases installation of AVG 2013 is failing. Please click Go online to learn about this issue in the AVG installation error dialogue which will show specific instructions, if available. We have prepared the AVG installation is failing article which may help if no specific solution is provided. We also recommend running the Custom Installation and deselecting all available components to install core AVG components if the installation is still failing. Additional components can be added later if the installation is successful.
If you have any questions about any of these issues or need help resolving them, please contact AVG customer care experts.
June 25, 2013