Restoring changes made by AVG PC TuneUp
A few users have reported that AVG PC TuneUp made unwanted changes to their computers. If this has happened to you, don’t worry, your computer is protected by AVG Rescue Center which creates and manages backups of selected AVG PC TuneUp modules. Please follow the How to restore changes made to your computer by AVG PC TuneUp article if unwanted changes were made.
Error in Google Chrome after installing AVG SafeGuard
Some users have experienced error messages when running Google Chrome after installing AVG SafeGuard. The error messages are “Your preferences can not be read. Some features may be unavailable and changes to preferences will not be saved.” or “Your profile could not be opened correctly. Some features may be unavailable. Please check that the profile exists and you have permission to read and write its contents.”.
If you’re getting any of these messages, you can find a solution in this article.
How to activate AVG
Core AVG products such as AVG AntiVirus and AVG PC TuneUp need to be activated with a license number. There are few common mistakes which may lead to unsuccessful activations, therefore I’d like to share few tips on how to activate your AVG smoothly and without any complications.
- Download the latest version of AVG product you’ve purchased.
- Make sure you have the latest and complete license number. You can find it in your mailbox or inside the box with installation disc. Go to http://www.avg.com/lost if you can’t find it.
- Copy&Paste the license from your mailbox or transcribe it carefully from the box.
- Make sure there are no spaces or other characters before or after the license number.
- Click Activate to start enjoying your AVG.
More detailed instructions can be found in following articles:
My computer is infected
Many users are asking us how to proceed when they suspect that their computer has become infected. We have summarized the general procedure in the What to do when your AVG detects a virus article. In case AVG is not yet installed, we recommend going through the How to install AVG on an infected computer article.
Genuine AVG support
We have received reports from our users that they have been tricked tricked by a third party company when they were looking for help with their AVG product. The rule of thumb is to only contact companies through official support sites – which from AVG is http://www.avg.com/support. We have prepared the How to verify genuine AVG support and avoid scams article which will help you to contact genuine AVG support representatives every time.
If you have any questions about any of these issues or need help resolving them, please contact AVG Customer Care experts
December 3, 2013